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Job: EPG/Industrial Engine Products Support Representative (17-0174), Cashman Equipment, Henderson, NV, NV


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General Information

(3633659)

Job title: EPG/Industrial Engine Products Support Representative (17-0174)
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Job location: Henderson, NV, NV  89052 United States
Requisition code:
Date posted: 12/06/2017
Job type: Full-Time
Compensation:
Job Category:Other
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Job Description


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Title EPG / Industrial Engine Products Support Representative
City Henderson
State NV
Description •Provide representation for Cashman Power Systems within an assigned territorial area and / or assigned account listing to ensure effective customer relations and the successful achievement of Industrial, EPG, CSA product support sales goals.
•Attend 100% of new product deliveries at customer site.
•Provide a minimum of 1 personal visit to customers 2 weeks after the initial sale or new installation.



Requirements
ESSENTIAL FUNCTIONS:
•Provide representation for Cashman Power Systems within an assigned territorial area and / or assigned account listing to ensure effective customer relations and the successful achievement of Industrial, EPG, CSA product support sales goals.
•Attend 100% of new product deliveries at customer site.
•Provide a minimum of 1 personal visit to customers 2 weeks after the initial sale or new installation.
•Provide and coordinate sales activities within assigned territory and / or assigned account to obtain maximum Sales gross revenues and maximum profitability.
•Monitor all sales and product support activity within assigned territory and / or assigned accounts to ensure that all lost sales are reported, including transaction prices; to facilitate the development of marketing plans and to maximize awareness levels of competitive sales / rental activity.
•Maintain knowledge of product lines, service and support capabilities, marketing programs and objectives relating to Power Systems sales / rental to ensure effective representation of Cashman Equipment with customer.
•Establish and maintain effective working relationships with customers, through a minimum of 520 personal visits per year plus other phone and marketing activities as necessary; to determine product support needs and provide information concerning the availability of products and services offered by Cashman Equipment.
•Assist in implementing department marketing programs designed to increase customer awareness of existing equipment and new products; identify new customers for Cashman and enhance market penetration and sale / CSA.
•Negotiate and close product support sales / CSA agreements with customers to ensure the best possible position of Cashman in meeting profit objectives in light of customer purchase requirements.
•Must demonstrate a high sense of urgency in responding to customer problems at all times.
•Adhere to company policies, procedures and regulations.
•Enable Cashman to achieve its objective of Safely Home. Everyone. Every Day.™ by promoting a positive safety culture and adhering to all company safety policies, procedures and practices.
•Report any unsafe acts or conditions.
•Deliver Cashman’s “Best Customer Experience” for all internal and external customers on a consistent basis.
•Other duties and special projects as assigned.



ADDITIONAL RESPONSIBILITIES:
•Assure completion of all safety and product improvement programs (PIP / PSP) on assigned products. (either; self completed or scheduled for other technicians).
•Maintain sound financial decision making / customer satisfaction relationships.
•Maintain maximum attainable profitability for Cashman on all transactions.
•Advise management when support application changes and adversely affects product support income to wear conditions.
•Assist Sales Managers in selection of proper equipment / accessories for customer requirements.
•Assist Sales Manager in development and maintaining of Marketing Plans.
•Builds and utilizes flat rates in service and product support quotations as necessary.
•Communication with customer and Cashman internal personnel is Critical, position requires that Products Support Representative take the “LEAD” role in coordinating and disseminating information that impacts / improves customer satisfaction.
•Build positive relationships with all internal customers (sales personnel, sales managers; parts, service and rental managers) and promote teamwork and good internal communication.
•Individual must be self directed and have the ability to prioritize work schedule.
•Complete and maintain reports as required by the other team members, (service managers and sales managers).
•Review CSA revenues monthly generated by product support rep and support expense reduction goal.



KNOWLEDGE, SKILLS AND ABILITIES:
•Working knowledge of company’s parts, components, equipment and services offered.
•Proficient computer technology skills, including ability to utilize company authorized software.
•Trained and certified to operate equipment and a lift truck.
•Achieves customer satisfaction by building and maintaining customer relationships.
•Attend and participate in company provided training classes.
•Ensure that personal conduct reflects favorably upon Cashman Equipment Company at all times. Honest and ethical business practices are required.
•Excellent verbal and written communication skills.



EDUCATION AND EXPERIENCE:
•2 Year college degree, in Business or related field preferred, High School diploma required or comparable industry / product experience.
•Knowledge of Power Generation Products including Switchgear and UPS systems/ Compressed Air Products/ Industrial Engine applications, as well as any other products represented within the Power Solutions Division.
•1-5 years experience with Dealer Business Systems (DBS) functionality preferred.



PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Must be able to exert 20 lbs. of force and occasionally/frequently lift 50 lbs.
•Position requires reaching, grasping, walking, climbing, bending, kneeling and standing.
•Position may be required to traverse rough or uneven ground and mounting machinery.
•Must be able to effectively communicate, both written and verbally, for contact with customers and co-workers.
•Must be able to read and comprehend information received via computer terminal, specification reports, financial contracts, technical/business correspondence and reports.



WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Office environment 10%, customer site, shop or yard 90%.
•Job requires traversing rough and uneven ground and driving to and from customer and job sites.
•Frequent travel and overnight stays.
•Valid Nevada State Driver’s License and acceptable driving record.
•Employee is frequently submitted to high levels of stress.
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