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Job: Service Manager, Foley Equipment (CAT), CHANUTE, KS

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General Information


Job title: Service Manager
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Job location: CHANUTE, KS  66720 United States
Requisition code:
Date posted: 01/10/2018
Job type:
Job Category:Service
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Job Description

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Effectively develop and manage service operations in a manner that promotes Customer Satisfaction, Market Dominance and Profitability. Effectively build customer relationships and foster exceptional customer satisfaction.


All essential functions, duties, and other responsibilities will be performed following safety guidelines/practices and be in support of the Company’s Mission, Vision, and Principles Statements and will include the following:
This position may involve knowledge of confidential information. Such information will be handled with the utmost discretion.
- Manage the day-to-day departmental expectations with service coordinators, shop managers, and field managers to promote maximum asset utilization and to ensure smooth and timely repair progression.
- Ensure timely and accurate invoice processing, parts orders, Service Letter completions, quotes, and customer follow-up.
- Coach and manage employees to ensure accurate time posting, quality work progression, timely appraisal completion, growth and satisfaction.
- Manage warranty and goodwill decisions.
- Ensure repair estimates and turn times are effectively executed.
- Assist in managing customer commitments.
- Communicate and follow up with customers to identify their needs and ways that Foley Equipment can support those needs.
- Maintain customer satisfaction scores at or above company standards.
- Manage and maintain effective working relationships across the organization.
- Conduct regular one-on-one metrics reviews with managers to ensure comprehension of metrics and develop improvement plans if needed.
- Work with all levels of management to make and communicate critical decisions consistently with leadership, integrity, quality, urgency and teamwork.
- Develop and manage departmental budget to ensure goals and financials are met.
- Manage and generate capital expenditure requests.
- Complete all necessary documentation and follow up as required in a timely, orderly manner.
- Work with internal customers in a supportive and productive way in support of the goals of the company and not just the individual department.
- Ensure complete and timely performance appraisals on all employees.
- Maintain shop, tools, and equipment to promote a clean and safe environment.


- Must be able to read and comprehend specifications, service and parts literature, technical bulletins and other related publications.
- Must be able to communicate thoughts and ideas in both verbal and written form.
- Strong computer skills and the ability to learn to effectively use company software – with training.
- Able to solve practical problems and offer innovative solutions to unique problems.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Exceptional customer service and communication skills.
- Able to manage time wisely and productively.
- Ability to positively motivate, manage, and develop employees.

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