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Job: Carolina CAT - Product Support Sales Rep, Carolina CAT, Charlotte, NC

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General Information


Job title: Carolina CAT - Product Support Sales Rep
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Job location: Charlotte, NC  28201 United States
Requisition code:
Date posted: 04/13/2018
Job type:
Job Category:Sales
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Job Description

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The Product Support Sales Rep (PSSR) will work for our Construction Division. The PSSR will work to achieve sales and profit goals of parts and service by promoting and selling product support offerings to assigned territory customer base. They will also identify and establish new revenue opportunities within territory as well as growing existing customer based accounts via marketing based strategies.

Essential Duties and Responsibilities
include the following. Other duties may be assigned.

  • Manage territory through internal data to identify market opportunities. Responsible for updating equipment and contact information to assist with market share goals.
  • Maintain and grow customer relationships throughout assigned territory. Develop business strategies with assistance from Marketing Dept. designed to partner with customers.
  • Provide market analysis and develop plans to “Own The Service Business”.
  • Maintains communication between the customer and various product support departments to ensure service work being performed as quoted and scheduled.
  • Pursues the critical success factors for the application, distribution, and satisfaction of the customers’ needs for service programs.
  • Develops and maintains a professional working relationship with Caterpillar and their field representatives to support the service programs and achieve overall goals.
  • Initiates and completes reports and other associated paperwork detailing customer calls, sales activity, commission, etc.
  • Develops and updates a customer list for mailings and maintains a customer quote log.

Education and/or Experience

  • Bachelor’s Degree required, engineering or technical degree preferred, or equivalent work experience.
  • Three to five years of industry experience 
  • Excellent organizational, influence and negotiation skills.
  • Excellent communication skills, including verbal, written, listening and presentation skills.
  • Excellent customer service and prospecting skills with the ability to approach the sales process creatively   and in a professional and consultative manner.
  • Excellent leadership skills, including decision making, creative thinking and goal setting skills.
    An excellent knowledge of the market and the product with the ability to discuss the technical aspects of Caterpillar equipment.
  • Excellent project management and conflict management skills with a good ability to manage change.
  • Excellent interpersonal skills, including influence and negotiation skills.
  • Good problem solving skills and the ability to interpret policies, procedures and guidelines.

Job Location:

Charlotte, NC
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