Service Manager - Auburn, WA @ Sonsray Machinery

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What do we do?

At Sonsray, we’re in the business of moving mountains. Sonsray supports the construction, transportation, and agriculture industries. We are the largest CASE Construction Equipment dealership on the West Coast. Sonsray provides comprehensive sales, as well as parts and service support, including rental and leasing programs for our CASE customers.

Why work here?

At Sonsray, we value all employees, their contributions, and most importantly, their ideas!

We know that the key to moving mountains is teamwork.

   Medical (PPO + HSA options)

   Dental, Vision, and Life insurance - Free

   401K with competitive contributions made by Sonsray

   80 hrs of annual vacation which increases with years of service

   Uniforms Provided Annually

   Boot Voucher Annually - $125.00

   One full day off and paid for Community Volunteer work, annually

   Birthday Dinner on Sonsray

   Privately owned and operated. All decisions come from the heart, not a boardroom

   Annual Holiday Party - we cover airfare and hotel for you and your +1

   We’re growing! We encourage you to also

   Open door policy - enjoy working with an active owner and management team

A Day in the Life of a Service Manager:

Compensation: $95,000.00 - $105,000.00 annually plus incentive DOE

The Service Manager will be responsible for managing service operations within the dealership to maximize return on investment through; optimizing Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent, and effectively engaging department personnel with P&L responsibilities.

   Develops and follows an annual service budget to provide realistic, attainable, and measurable profit goals compatible with overall dealership financial and operational goals to meet KPIs and business plans

   Manage technician productivity and service departments' overall performance

   Ensures that all manufacturer warranty claims are completed and filed promptly according to the manufacturer’s requirements

   Monitors warranty expense and recovery rates to meet company objectives

   Interact directly with the manufacturer to resolve warranty issues as necessary

   Maintains all management reports necessary to audit the performance of the department and individual employees to include department P&L responsibilities

   Introducing our line of service and product to prospective customers by making cold calls and visits to grow our sales

   Construction equipment experience is necessary to be considered. CASE Construction Equipment is preferred

   Experience managing a repair shop and having external customer experience is necessary

   Must have experience managing 10+ employees and overseeing up to 20 employees

   Must have hands-on mechanical experience with construction equipment and have good mechanical aptitude

   Ability to analyze and interpret internal reports including Profit & Loss Statement

   Must be over 21 years of age, and possess a valid Driver's License to drive for the company