Service Manager @ Sonsray Machinery

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Auburn, Washington

What do we do?

At Sonsray, we’re in the business of moving mountains. Sonsray supports the construction, transportation, and agriculture industries. We are the largest CASE Construction Equipment dealership on the West Coast. Sonsray provides comprehensive sales, as well as parts and service support, including rental and leasing programs for our CASE customers.

Why work here?
We offer a family-like environment, great benefits, competitive pay, and encourage individual growth while rewarding performance! Our Sonsray team is a growing dynamic company with over 600 employees and 35+ locations.
At Sonsray, we value our employees, their contributions, and most importantly, their ideas! We know that the key to moving mountains is teamwork. 

A Day in the Life of a Service Manager for Auburn, Washington:
The Service Manager will be responsible for managing service operations within the dealership to maximize return on investment through; optimizing Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent, and effectively engaging department personnel with P&L responsibilities.
Develops and follows an annual service budget to provide realistic, attainable, and measurable profit goals compatible with overall dealership financial and operational goals to meet KPIs and business plans
Manage technician productivity and service departments' overall performance
Ensures that all manufacturer warranty claims are completed and filed promptly according to the manufacturer’s requirements
Monitors warranty expense and recovery rates to meet company objectives
Interact directly with the manufacturer to resolve warranty issues as necessary
Maintains all management reports necessary to audit the performance of the department and individual employees to include department P&L responsibilities
Introducing our line of service and product to prospective customers by making cold calls and visits to grow our sales
Construction equipment experience is necessary to be considered. CASE Construction Equipment is preferred
Experience managing a repair shop and having external customer experience is necessary
Must have experience managing 10+ employees and overseeing up to 20 employees
Must have hands-on mechanical experience with construction equiment and have good mechanical aptitude
Ability to analyze and interpret internal reports including Profit & Loss Statement
Must be over 21 years of age, and possess and maintain a current and acceptable, valid Driver's License to drive for the company
Compensation:  $90,000.00 - $105,000.00 annually (DOE) plus Incentive Plan

Benefits Include:
Medical, Dental and Vision Insurance
Life Insurance/AD&D coverage
Voluntary LTD & Aflac
401K Matching
Paid Vacation, Sick, and Holiday
Birthday Perks
Provided Uniforms
Boot Allowance Program