Job: Mining Technology Support Specialist (18-0006), Cashman Equipment, Elko, NV, NV
Requisition Number 18-0006
Post Date 4/4/2018
Title Mining Technology Support Specialist
Support the strategic direction of the organization and the division. Consistently demonstrate Cashman Equipment’s Core Values (Communication, Accountable, Safe, Honest, Mentors, Adaptable and Now – Right Now). Promote and enhance customer satisfaction while maintaining profitability and market dominance, with emphasis on sales and support of mining technology products and services offered by Caterpillar, including the CAT MineStar suite, and Cat Fatigue Risk Management Solutions and mining technology products and services offered through Cashman Equipment such as Rajant radio networks.
•Install and calibrate new on-board system hardware and software, including registration and commissioning of Technology Enabled systems.
•Diagnose, maintain and support on-board and infrastructure hardware, including support of GPS receivers and off-board and on-board radios.
•Report major issues to the Cat Technology group and follow through containment and permanent corrective action.
•Support new users and staff (operators and office personnel) on current and updated product (including on-site troubleshooting and maintenance).
•Distribute and install software upgrades to the office and on-board systems including firmware updates to GPS receivers and radios.
•Provide support repairs and insure service reports and all pertinent repair information is provided and parts retained for both revenue and warranty repairs.
•Provide customer support as outlined in any Technology Support Agreements assigned.
•Train new users and office support personnel.as required and directed.
•Write and modify Technology user reports as required and directed.
•Work varying shifts and overtime as business needs arise.
•Adhere to company policies, procedures and safety regulations. Use all safety equipment as necessary. Report any unsafe acts or conditions.
•Support others in the Equipment Solutions group who may need assistance from time to time.
KNOWLEDGE, SKILLS AND ABILITIES:
•Technical experience with electrical troubleshooting, as well as mechanical systems.
•Ability to interact effectively in multi-disciplined, multi-cultural team environment including working with customer mining engineers, and personnel in planning, operations, maintenance and human resources and company parts, service, sales and support personnel.
•Knowledge of common computer software applications, including some experience with CAD based design software, PC networking and troubleshooting.
•Provide accurate, timely and complete product resolution as it may relate to servicing, or maintaining the technology product.
•Effectively participates as part of team, assisting where appropriate and requesting assistance when needed.
•Achieves customer focus by delivering high quality, cost effective service.
•Adheres to company policies, procedures and practices.
EDUCATION AND EXPERIENCE:
•High School and 1 or 2 years technical college course load.
•Minimum of two (2) year’s experience or equivalent formal education in mining applications.
•Ability to read and understand materials commonly used in the job function.
•Strong verbal and written communication skills.
•Courses in basic electrical/instrumentation and technical writing/presentations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Professional attitude and appearance consistent with position and responsibilities.
•Self-motivated and detail oriented; work with minimum supervision.
•Stand/walk 1-4 hours a day, and/or sit 5-6 hours a day.
•Occasionally/frequently lift 50 lbs.
•Must use hands for repetitive simple grasping, pushing, pulling and fine manipulation.
•Must be able to bend, squat and climb, including the ability to ascend and descend ladders.
•Must use feet for repetitive movement when operating equipment controls.
•Must have agility and balance to safely climb on all machines.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Frequent exposure to shop/warehouse/outside environment.
•Frequent exposure to heavy equipment including climbing on machines, installing hardware, troubleshooting on-board hardware and software issues.
•Field environment with exposure to adverse weather conditions including heat, cold, wind, rain, dust, dirt and noise.
•Valid Nevada Driver’s License with an acceptable driving record.
•Frequent travel and overnight stays.
•Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
•Please view Equal Employment Opportunity Posters provided by OFCCP here.
•The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)