FIELD SERVICE TECHNICIAN-BASED IN RIchmond, Virginia
The Field Technician reports directly to the Service Manager and is responsible for providing customer support through the performance of on-site installations, diagnosis, troubleshooting, service, and repair of on-machine control systems. This individual should have a high mechanical aptitude.
This position will cover the Charlotte, NC area and surrounding counties.
Working as a subject matter expert, the Field Technician is responsible for professional installation of Trimble 2D and 3D machine control systems and telematics hardware on Cat and non-Cat branded machines and the professional installation of Cat AccuGrade systems on Cat machines.
*Deliver quality technical assistance on time and ensure customer satisfaction
*Be the primary resource in providing on-machine installation, maintenance and on-machine training on construction heavy civil construction technology at the customer's site
*Ensure the operational quality of the system by documenting post-installation tests
*Provide on-site troubleshooting as requested by the sales and technical support organizations
*Provide high-level operator training to end-users
*Ensure that installation, training and other work necessary is completed on time
*Document and report field activities as well as being pro-active in creating process improvement
*Assist the SITECH Operations Team with tasks related to equipment shipping, receiving and handling
*Maintain and be accountable for inventory of all service parts and equipment by performing monthly inventory checks.
*Check the equipment and supplies required to perform the work scheduled, comply with PPE requirements, and otherwise prepare for duties.
*Apprentice role in machine control and bench repair. May perform repair both in the field and in the shop.
*Pre-Installation checkout of machine control systems prior to going to the field (complete electrical system, software and bill-of-materials compliance checkout).
*Uses computers for troubleshooting, upgrading proprietary manufacturer's software, firmware and networks.
*Uses manuals, repair manuals, parts manuals, parts diagrams to troubleshoot Trimble and associated vendors' equipment.
*Uses hand & power tools to remove, install, replace, re-build, repair, & test parts/equipment on machine control technology equipment.
*Uses electronic test instruments and computers to reprogram equipment controllers.
*Uses tools to disassemble/reassemble parts or equipment; cleans parts with rags, cleaners, power washer; uses test equipment to make diagnostic checks; and uses powered equipment or tools to make repairs.
*Climbs up onto, under, & into vehicles to gain access to all parts of vehicle
*Physically moves items onto and/or off vehicle (control boxes, cables, sensors, receivers, masts, etc.) & then to move parts to locations for disassembly, repair, then back to the vehicle for reassembly.
EDUCATION & EXPERIENCE:
*Must have an associate's degree or equivalent experience. Experience in the construction or agriculture field is preferred.
*Work Experience: One plus year+ of work experience. Experience in construction and/or agriculture machinery where GPS and Laser guidance technology is preferred.
*Must be capable of learning guidance technology systems [i.e. GPS, Total Station Robotics, Computer Networks (e.g. CAN), etc.] for numerous model lines.
*Excellent verbal, written and problem-solving skills as well as a strong command of written and verbal English
*Bi-lingual, Spanish and English, is a plus
*Must have experience with computers, Microsoft Office Suite, Google Docs and other such applications
*Applicants may be required to pass a written and/or oral examination before being considered for employment in this position
*Applicants will be required to pass a drug screen
*Walking and moving about on foot often through uneven terrain.
*Handling: Ability to grasp and work with hands.
*Lifting: Raises or lowers miscellaneous equipment (up to 80 lbs.)
COMPENSATION & BENEFITS:
*Competitive pay is commensurate with experience
*Benefits include a 401K, healthcare options including dental and vision
*2 weeks paid vacation
*A company work vehicle with necessary tooling will be provided
*Can travel for extended periods daily with occasional overnight stays.
*Must be able to clearly communicate in person, by phone and in writing with customers. Please submit resume and references to General Manager, John Balanda at firstname.lastname@example.org
SITECH MID- ATLANTIC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status