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Job: Machine Service Tech 2 (Shop), Hawthorne Cat, San Diego, CA

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General Information

Job title:
Machine Service Tech 2 (Shop)
Job location:
San Diego, CA  92127 United States
Requisition code:
Date posted:
Job type:
Job Category:

Job Description


POSITION SUMMARY: As a technician, with minimal supervision, you are responsible for providing high quality repairs on Caterpillar and allied equipment. You will need to diagnose and troubleshoot engines, powertrains, electrical, and hydraulic systems; experience with cat diagnostic equipment, Cat repair tooling, rigging, and blocking equipment is essential. Due to multiple projects you will be assigned, this position requires planning and organization skills with a particular emphasis on controlling job costs. You will need to investigate, analyze, and identify the problem in order to make recommendations that eliminate the issue. Our technicians work with a variety of people, communication skills that include strong interpersonal skills, effective writing, basic computer skills, and ability to respond to the lead technicians/management in a positive, caring, and timely manner is required. 



  • Analyze and diagnose equipment malfunctions.
  • Remove and install parts, disassemble and assemble components, and test and adjust assemblies with minimal supervision
  • Perform Caterpillar updates as directed by Caterpillar, Inc.
  • Analyze all Caterpillar and allied product equipment systems and components for proper operation in arrangement application based on theory of design.
  • Effectively communicate with the lead technician.
  • Organize a job in a logical and economical sequence.
  • Utilize Modern (computer program) as required by leads.
  • Ordering of parts through DBS (Dealer Business System).
  • Entering your labor time in daily (DBS).
  • Ability to perform assigned work within the communicated time quoted/flat rated.
  • Conduct customer training in proper use of Caterpillar equipment.
  • Complete assigned jobs to meet flat rate times with minimal to no rework.
  • Write service reports that accurately document diagnosis and repairs performed on a daily basis.
  • Attend tool box meetings as required.
  • Adheres to all company policies.
  • Follow contamination control and OSHA/MSHA rules and regulations.
  • Guides/mentors/trains technicians with less expertise in the repairs of Caterpillar machines and systems.
  • Performs other duties as directed by lead or field service supervisor.
  • Qualifications


  • General knowledge of basic hand tools, air tools, precision measuring tools and instruments, laptops, diagnostic software and cranes/rigging equipment.
  • This position requires the ability to provide accurate information to lead/supervisor for quoting.
  • Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Must be able to obtain a passing score for the crane qualification test performed by a qualified Hawthorne trainer for this position.
  • Ability to work unsupervised efficiently and be part of a team environment.
  • Must be able to pass the Lock Out / Tag Out & Forklift certification class provided by a qualified Hawthorne trainer for this position.
  • Performs the position with pride in professionalism while following Hawthornes code of conduct.
  • High school diploma or equivalent
  • Prefer to have one of the following
  • Five (5) years of experience in the repair of Caterpillar products.
  • Successful completion of Level One Technician program
  • Possess basic computer knowledge and ability to use service software required in position.
  • Must have valid California Driver’s License with a good record.
  • Shop Requirements: Valid California Class “C” driver’s license.
  • Field Requirements: Valid California Class “B” driver’s license, if assigned vehicle is required.
  • Furnish all hand tools required to repair, test and diagnose hydraulic, air, power train, electrical and electronic systems on Caterpillar equipment.
  • NOTE: Some high dollar value tooling is supplied by Hawthorne.
  • Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

    TESTING REQUIREMENTS:  Applicants may be required to pass a written and/or oral examination before being considered for employment in this position. 



  • Walking and moving about on foot often through uneven terrain.
  • Hands/arms operating equipment, hand and power tools.
  • Lifting: Up to 50 lbs. daily, frequent exertion. Raises or lowers miscellaneous equipment parts and tools.
  • Handling: Works with hands.
  • Reaching: Extends hands and arms in any direction.
  • Standing: Remains in standing position if required for certain repair or maintenance work.
  • Climbing: In and out of equipment.
  • Vision: Read work tickets, parts and service books and operate heavy equipment.
  • Talking: Communications by radio, phone, in writing, and in person.
  • Sitting: Sits in equipment and in vehicles.
  • Stooping: Bends body downward and forward by bending at knees or waist.
  • Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication by radio, phone and in person.     
  • Laying: Lies in prone position under vehicles and equipment.

    PHYSICAL STRENGTH:  Lifting: Up to 50 lbs. daily, frequent exertion.  Repetitive from # 3 above



  • Noise: Works in conditions with constant or intermittent noise.
  • Temperatures/Weather:  Works in the field, outside with variations of temperature and weather.
  • Exposure:  Foul odors, fumes and harsh substances.

    ACCOMMODATIONS:   Reasonable accommodations for essential functions of the position will be considered.


    Hawthorne Cat® is an Equal Employment Opportunity/M/F/disability/protected veteran status.

    Hawthorne Cat® Participates in E-Verify.

    (Job number: 3877794)
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