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Job: Service Advisor, Sonsray Fleet Services, San Leandro, CA

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General Information

Job title:
Service Advisor
Job location:
San Leandro, CA  94577 United States
Requisition code:
Date posted:
Job type:
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Job Description


About the Company

Sonsray Inc. is privately owned and ran by an independent sole President.  From the borders of Mexico to Canada we cover, Arizona, California, Nevada, Oregon and Washington making us the largest Thermo King and CASE Construction Equipment Distributor on the West Coast operating in a dealership business model. Our Sonsray team is a growing dynamic company with over 400 employees and 23 combined locations for new & used sales, parts, service and rentals that offers a unique environment fostering individual growth and rewards performance. Sonsray, Inc. features state of the art shops equipped with modern diagnostic tools providing our staff with proper technology for their day-to-day business operations.

As we continue to grow, our TK Services division is seeking to hire a Service Advisor for our Thermo King dealership in San Leandro, CA.


  • Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem solving.
  • Automotive or Heavy Diesel dealership experience is highly desired.
  • Basic mechanical knowledge is a plus.
  • Dispatching mobile mechanics experience is desired but not a must.
  • Bilingual Spanish is highly preferred.

Essential Responsibilities:

  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database CDK system.
  • Maintains customer confidence by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
  • Maintains unit records by recording problems and corrective actions planned.
  • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications and taking on line factory course.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.   
  • Perform miscellaneous related duties as required and assigned by manager.


Benefit package includes medical, dental, and vision plan, life Insurance, 401K matching and paid vacation, sick, and holiday.

(Job number: 3926522)
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