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Job: Field Service Supervisor - Power, Altorfer CAT, Elmhurst, IL

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General Information


Job title:
Field Service Supervisor - Power
Job location:
Elmhurst, IL  60126 United States
Requisition code:
Date posted:
09/08/2020
Job type:
Full-Time
Compensation:
Job Category:
Field Service

Job Description


Working Hours/Days

Monday - Friday 6:30am - 3:00pm

Overview

POSITION SUMMARY: The ability to manage, change and perform multiple tasks simultaneously with a complete understanding of Corporate Safety & Compliance Policies. Excellent communication skills and knowledge of field service work and various types of equipment, proficient in Windows based applications and DBSI.

Basic Duties

PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):

  • Manage the day-to-day operation of assigned field service technicians, utilizing the most qualified Technician while meeting customer demand for timely service visits.
  • Accommodate customer requests for service; where technician schedule changes as necessary to meet customer desired timeframe.
  • Open work orders by collecting all required information from the customer on the initial phone call.  Keep customers informed of job progression up to and including conclusion.
  • Review all field service work orders for accuracy.
  • Prepare and communicate warranty and/or goodwill situations with Technical Communicator.
  • Report all invoice disputes related to assigned work orders within your territory and/or assigned personnel.
  • Maintain technician productivity at all times, when revenue work is not available, productive maintenance tasks and training requirements must be executed.
  • Communicate Technician safety deficiencies to Direct Supervisor including equipment malfunctions, vehicle safety, jobsite issues and any potential hazard that may arise in the day to day operations.
  • Perform safety walkthroughs of field technicians job sites.

 

SUPERVISORY RESPONSIBILITIES: Daily supervisor of Field Service Technicians.

Qualifications

EDUCATION/QUALIFICATION/EXPERIENCE:

High School Diploma or equivalent and a minimum two years of Power Systems engine and electrical experience. Previous Supervisory experience in a fast paced multi tasking environment is a must for this position.  

 

SKILLS/ABILITIES:

Initiates services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; assigning the most qualified Technician available; maintaining customer rapport and records.

 

Equal Opportunity Employer M/F/Disabled/Vets

Physical Requirements/Working Conditions

PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:

"C" Constantly (6-8 hrs/day), "F" Frequently (3-6 hrs/day), "O" Occasionally (up to 3hrs/day), or "NA" if not applicable.

 

NA

Climbing

NA

Stooping

NA

Kneeling

NA

Crouching

NA

Crawling

NA

Reaching

O

Standing

F

Sitting

F

Walking

O

Grasping

F

Repetitive Motion

F

Keyboarding

NA

Pulling

O

Lifting

NA

Pushing

NA

Up to 25 lbs.

O

Up to 25 lbs.

NA

Up to 25 lbs.

NA

26-50 lbs.

NA

26-50 lbs.

NA

26-50 lbs.

NA

Over 50 lbs

NA

Over 50 lbs.

NA

Over 50 lbs.

NA

 

 

Subject to both inside and outside conditions

 

 

 

 

(Job number: 3936181)
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