Service, diagnose, repair, and install Cat Product Link devices at customer's jobsite as well as other technology related products at an advance skill level.
- Perform troubleshooting, repairs, installs, and retrofits of technology devices to include ProductLink, MineStar Edge, Cat Detect, Driver Safety Systems, Grade Control, and other digital products
- Inspect components removed from machine to determine reusability
- Disassemble, inspect, and determine parts needed.
- Reassemble to factory specifications
- Update & flash most current software at machine
- Follow all Caterpillar and dealership repair guidelines
- Perform other duties as necessary and/or assigned
Must have a high school education or GED.
Six years of experience with at least four years of experience on Cat equipment or other similar equipment; Must be proficient in at least four mechanical systems (i.e. transmissions, engines, hydraulics, etc.) for numerous model lines.
Must be able to daily and repeatedly stoop, kneel, bend and climb beside, onto and underneath various equipment to perform diagnosis and repairs. Must be able to effectively see to perform repairs, research technical manuals, and develop written repair work order reports. Must be able to routinely and physically lift/position various parts to perform repairs/service. Must be able to work in adverse weather.
Must be able to effectively document repair activities on customer work orders. Must have cognitive reasoning and problem solving skills to apply knowledge, written information and verbal instructions in repairing/servicing unusual and/or unknown technical equipment operational problems. Should have basic proficiency using P.C. base equipment and parts information; must work independently with minimal supervision.
Must be able to daily operate an assigned service vehicle as well as be prequalified to operate under GPEC Fleet Policy Standards. The driver must be able to operate their assigned vehicle for extended periods in order to reach customer's locations. Must be able to effectively communicate using telephones to receive instructions and to provide service information. Must be able to effectively deal directly with customers at site locations in a professional manner.
Field activities require a valid state driver's license (obtain within 30 days of hire a valid license within the state of GPEC's operation) AND possess a safe driving record which meets the safe driving standards outlined in the GPEC Fleet Policy. Operation of some vehicles will require a valid Commercial Driver's License (CDL), others may require that the driver possess a DOT medical certification. Some positions may require that you obtain a DOT medical certification before you are considered for the position. All positions that require driving for company business or within a Company Owned Vehicle will be held to the standards of the GPEC Fleet Policy.
This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.
Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.