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Job: Field Shop Supervisor - Tractor, Altorfer CAT, Rockford, IL

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General Information


Job title:
Field Shop Supervisor - Tractor
Job location:
Rockford, IL  61102 United States
Requisition code:
Date posted:
10/23/2020
Job type:
Full-Time
Compensation:
Job Category:
Management

Job Description


Working Hours/Days

Monday - Friday 7:00 am to 4:00 pm, over time as required.

Overview

POSITION SUMMARY: 

Field Service supervisor is accountable for the efficiency and discipline of all shop technicians assigned to him/her. He/she must possess a deep knowledge of construction equipment repair processes and have excellent organizational skills. Customer relations and customer satisfaction are also key ingredients of the job.   

Basic Duties

PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):

  • The supervisor is responsible for all field service activity in his/her territory.
  • Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork
  • Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability
  • Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy
  • Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency
  • Manage service, repair and reconditioning of machines and components.
  • Manage shop service customer communications and instill deep customer loyalty.
  • Manage the work order process from opening jobs through job invoicing
  • Develop quotes for complex jobs and quote approvals
  • Consistently enforce work rules and company policies
  • Effectively manage all Work In Progress (WIP)
  • Conduct semi-annual performance reviews for all direct reports
  • Ensure operations conform to industry and company performance metrics and benchmarks
  • Occasionally participate in sales calls with Sales Reps.
  • Perform all safety inspections on field vehicles and current employee safety programs.

 

SUPERVISORY RESPONSIBILITIES: Direct reports to include all Field technicians, and Pm techs to reporting to him. Manage all admin personnel assigned to his/her area.

 

Qualifications

EDUCATION/QUALIFICATION/EXPERIENCE: 

  • Associates degree preferred with minimum of two years management experience in construction equipment service and repair
  • Experience as an Equipment Manager or Service Manager a plus
  • Advanced user of all Microsoft Office products to include Excel
  • Working knowledge of Caterpillar programs DBSi, PSQ , SMIS 2 and PSEL a plus
  • Working knowledge of DSI dispatch system a plus

Skills and Abilities:

  • Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.
  • Exceptional communication, management, leadership and interpersonal skills
  • Working knowledge of OSHA and EPA regulations as they relate to the industry

Equal Opportunity Employer M/F/Disabled/Vets

Physical Requirements/Working Conditions

PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:

Place corresponding letter next to each category.  "C" Constantly (6-8 hrs/day)

"F" Frequently (3-6 hrs/day), "O" Occasionally (up to 3hrs/day) or NA if not applicable.  Indicate appropriate weight where applicable.

 

o

Climbing

o

Stooping

o

Kneeling

o

Crouching

na

Crawling

o

Reaching

f

Standing

f

Sitting

f

Walking

o

Grasping

o

Repetitive Motion

f

Keyboarding

na

Pulling

o

Lifting

na

Pushing

o

Up to 25 lbs.

o

Up to 25 lbs.

o

Up to 25 lbs.

Na

26-50 lbs.

Na

26-50 lbs.

Na

26-50 lbs.

Na

Over 50 lbs

na

Over 50 lbs.

na

Over 50 lbs.

 

 

 

Subject to both inside and outside conditions

 

 

 

 

(Job number: 3950920)
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