Construction Equipment Jobs


Job: Technology Support Specialist, Hawthorne Cat, Kapolei, HI

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General Information

Job title:
Technology Support Specialist
Job location:
Kapolei, HI  96707 United States
Requisition code:
Date posted:
Job type:
Job Category:

Job Description


POSITION SUMMARY: The Technology Support Specialist reports directly to the General Manager and is responsible for providing customer support through the performance of on-site installations, diagnosis, troubleshooting, service, and repair of on-machine systems and technical customer training. This individual should have a background in mechanical and electrical engineering. Working as a subject matter expert, this position is responsible for professional installation of Trimble 2D and 3D machine control systems and telematics hardware on non-Cat branded machines and the professional installation of Cat AccuGrade systems on Cat machines.




  • Assisting in the development of localized training materials and providing training to end-users on the operation of Machine Control
  • Deliver quality technical assistance on time and ensure customer
  • Be the primary resource in providing on-machine installation, maintenance and training on construction heavy civil construction technology at the customer's
  • Ensure the operational quality of the system by documenting post-installation
  • Provide on-site troubleshooting as requested by the sales and technical support organizations
  • Provide high-level operator training to end-users.
  • Ensure that installation, training and other work necessary is completed on
  • Document and report field activities as well as being pro-active in creating process
  • Assist sales and marketing with trade shows and
  • Drive revenue based upon performance of services for construction machine
  • Create & provide localized training services for qualified customers and third party organizations with the intent to educate and expand the overall business of machine related construction within the
  • Assist the SITECH Operations Team with tasks related to equipment shipping, receiving and
  • Be responsible for maintenance of rental equipment fleet: inspect, check in/out, clean, update software & repair when
  • Provide support to and work under the supervision of the General Manager assisting in the repairs, maintenance and calibration or equipment in the repair
  • Other duties as assigned.
  • Qualifications




  • Familiarity with heavy equipment and hydraulic systems required.
  • '                            2.    Must have strong mechanical aptitude and understanding of machine control products.

  • Ability to present and follow a prescribed training outline in a professional manner
  • Ability to follow both routine and advanced procedures and to think
  • Ability to plan and organize work with minimal supervision, but work well in a team environment
  • Demonstrate sound business judgment and decision making skills.
  • Excellent verbal, written and problem solving skills as well as a strong command of written and verbal English.
  • Must have experience with computers, Microsoft Office Suite and other such
  • Must have valid HDL with good driving record.

    TESTING REQUIREMENTS: Applicants may be required to pass a written and/or oral examination before being considered for employment in this position.



  • Walking and moving about on foot often through uneven
  • Handling: Ability to grasp and work with
  • Lifting: Raises or lowers miscellaneous equipment parts, small tools, batteries, and Lifting up to 601bs. Daily; frequent exertion.
  • Reaching: Extends hands and arms in any direction.
  • Stooping: Bends body downward and forward by bending at knees or
  • Standing: Remains in standing position if required to perform various functions of the
  • Climbing: In and out of
  • Vision: Read rental documents, invoices and
  • Talking: Communications by radio, phone, and in
  • Sitting: Sits in equipment and in


  • Noise: Works in conditions with constant or intermittent
  • Temp/Weather: Works inside an office and outside with variations of temperature and
  • Exposure: Foul odors, fumes and harsh

    ACCOMMODATIONS:  Reasonable accommodations for essential functions of the position will be considered.



    Hawthorne CAIs an Equal Employment Opportunity/Affirmative Action Employer. MIFNID

    (Job number: 3959893)
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