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Job: Marketing Operations Manager (Ability to be based out of Kansas City, MO. o, Foley Equipment (CAT), Kansas City, MO

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General Information


Job title:
Marketing Operations Manager (Ability to be based out of Kansas City, MO. o
Job location:
Kansas City, MO  64132 United States
Requisition code:
Date posted:
02/18/2021
Job type:
(see job description below)
Compensation:
Job Category:
Marketing

Job Description


The Role

Foley has an amazing opportunity within our Marketing department as a Marketing Operations Manager.  This role is responsible for the overall supervision and guidance of Marketing Operations functions – CRM (including CRM strategy, lead and funnel management, data quality and reporting), Customer Experience (Net Loyalty Score and processes), Retail Processes and overall Marketing Process documentation.

Job duties:

  • Management and supervision of:
    • lead personnel and related processes to ensure timely and accurate lead entry and assignment
    • administrators of OLGA and CRM including key processes and SLAs across the organization
    • marketing coordination and associated functions such as calendar creation and distribution and coverage map updates
    • marketing personnel responsible for customer experience (NLS) and retail processes
  • Manage reporting processes for the following:
    • Sales Funnel – partner with Sales Management to hold reps accountable for timely lead resolution, as well as management of leads through the entire sales funnel to resolution (lead/no lead, won-lost-no deal)
    • OLGA reporting (monthly)
    • NLS reporting and issue resolution – ensure issues are entered and assigned according to SLAs.  Monitor issues resolution in partnership with managers to ensure timely resolution
    • Monthly Retail Checklist and plan-o-grams
  • Be the recognized expert for the Company's CRM tool, with strong knowledge of CRM strategy and key operational processes. Ensure processes remain up to date.

Our Ideal Candidate

  • Bachelor's degree required; marketing, business or related field preferred
  • Minimum of 5 years' experience in marketing operations, marketing, sales operations, or business management
  • Exceptional attention to detail and organization
  • Strong communication skills and confidence to deal with senior-level managers and executives
  • Analytic, proactive and a strong sense of urgency
  • Ability to positively motivate, manage, and develop a high performing team
  • Competent knowledge and skills in marketing and business
  • Excellent CRM knowledge (Salesforce a plus). Comfort using all Microsoft Office products, with emphasis on Excel

What will put you ahead:

  • Industry experience helpful
  • MBA or related masters a plus

Who We Are

Foley Industries and its subsidiaries Foley Equipment, Foley Power Solutions, Foley Rental and SITECH Central have proudly served and represented Caterpillar for nearly 80 years. Committed to customer success across Kansas and Western Missouri, Foley strives every day to deliver excellence across the full range of equipment and power generation sales, rental, service, and technology solutions.  With 1,000 employees in 15 cities, we are dedicated to being Your First Choice. For more information, please visit www.FoleyEq.com.

 

What we can offer you:

  • Competitive pay
  • 401(k) with matching
  • Full insurance benefits
  • Holiday, PTO, Parental Leave
  • Casual dress attire
  • Family owned company where you're more than just another employee

Foley Industries, Inc. is an Equal Opportunity Employer – Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity. To request a reasonable accommodation or assistance in completing the application, call 316-529-5810 or email Michelle Smith @ mlsmith@foleyeq.com.

(Job number: 4007369)
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