Service Manager
Clark Equipment has an opportunity for a Service Manager in our new location. Candidates must have the ability to lead the Service Department in a teamwork environment.
Currently, we have a manager that handles the administrative/paper work side of the position. This will be a joint role with the current manager continuing to order and track parts, while the service manager leads and directs the mechanics, taking the paperwork out of the equation.
Key skills:
Technical knowledge, good attitude, attention to detail, and organizational skills.
Purpose:
The Service Manager takes the lead role in managing an efficient department through productive staffing, technical training and quality workmanship, while improving productivity and reducing costs.
Essential Functions:
- Continually monitor the progress of the service department, and that of individuals in the service group
- Supervise in shop service and repair of machine and equipment
- Develop a bullpen of young talented enthusiastic mechanics that want to learn and grow.
- Provide direction and leadership required to achieve professional technical services at profitability and quality standards
- Conduct service meetings and training sessions to communicate company objectives and policies, to develop technical skills and to encourage employee participation and personal growth
- Actively participate in problem solving and continuous improvement activities
- Manage maintenance and repair, as well as shop housekeeping, and comply with all safety procedures
- Ensure new and used equipment are prepared properly
- Display, demonstrate, and advocate company core values. Integrity, Teamwork, Respect, Quality and Service
- Assist with completing technician reviews in a punctual / annual manner.
Requirements:
- Experience in Heavy Equipment
- 2+ years experience supervising teams/direct reports
- Two-year Associates Degree from college or technical school in Heavy Equipment repair (or 25 years of relevant experience or training)
- Or, equivalent combination of education and experience
- Ability to lead and supervise a team
- Basic computer skills