Groff Tractor & Equipment, LLC., a leading construction equipment dealership in PA, MD, DE, and NJ, has an immediate opening for an entry level Parts Specialist Paving & Milling Products (Wirtgen Products). This is an excellent opportunity for self-motivated individuals interested in working for a growing company. This person is charged with the responsibility of assisting customers and selling parts, with a Wirtgen group focus through the Ecommerce Call Center. This job function is responsible for assisting in the determination of parts requirements for customers, selling parts and providing order processing services via answering all incoming calls, chat sessions, emails, fielding customer questions and complaints, and transferring potential leads to the sales team.
This is position has responsibility for:
- Managing large amounts of inbound inquiries and outbound calls in a timely manner
- Utilizing software, databases, scripts, and tools appropriately
- Processing customer parts sales and order processing
- Handle all VIP accounts for Wirtgen
- Handle customer emergency orders
- Handle all GTE customer orders who do not have parts numbers
- Wirtgen parts expediter
- 2nd level CSC for dirt calls
- Occasional visits to key Wirtgen customers as necessary
- Generating sales leads by screening callers and identifying potential opportunities
- Assist parts manager in stocking levels and inventory management of the Wirtgen group depot
- Will be able to execute Wirtgen Machine Down parts orders for other GTE branches
- Order processing and fulfillment of parts for branch service department
- Resolving customer issues in an accurate and efficient manner
- Increasing job knowledge by actively participating in learning opportunities
This vital position requires a customer-focused, detail oriented, self-driven, flexible problem-solver who will assist customers in resolving technical and product information inquiries, as well as recommending appropriate products to drive revenue growth. The individual in this position must have an outgoing and positive demeanor, have a competitive attitude with a passion for customer service, a motivated and energetic work ethic, and have a track record of working well with others in a team environment.
Groff Tractor & Equipment LLC. is an Equal Opportunity Employer.