Job Details
Job Location: ME Salt Lake City - SALT LAKE CITY, UT
Position Type: Full Time
Education Level: High School Degree or GED
Salary Range: Undisclosed
Job Shift: Day
Description
Service Dispatch & Admin – $2,000 Sign-On Bonus
Position Overview:
At Arnold Machinery Company, our reputation is built on exceptional customer service—and that starts with our people. As a member of our Service Dispatch & Admin team, you’ll play a critical role in maintaining our high standards by coordinating service operations and supporting both customers and technicians.
Key Responsibilities:
- Serve as the main point of contact between customers and the dealership
- Promote customer satisfaction while helping drive labor and parts sales
- Write, monitor, review, and close service jobs and work orders
- Greet walk-in customers and handle incoming service-related calls
- Maintain regular communication with customers about work-in-progress
- Notify customers of changes in cost estimates, completion dates, or additional required work
- Prepare service estimates, approvals, and flat-rate proposals, including start and finish dates
- Determine and communicate warranty status before service begins
- Work closely with Service Managers to prioritize jobs and manage work schedules
- Monitor jobs that exceed quoted estimates and update customers accordingly
- Coordinate technician dispatch and keep customers informed of field service timelines
- Ensure that all work is completed within quoted labor hours
- Follow up to obtain customer authorization when needed
- Confirm proper job procedures are followed before closing out work orders
Requirements:
- High School Diploma or equivalent (relevant experience may be considered in place of education)
- Strong communication and organizational skills
- Ability to manage multiple tasks in a fast-paced environment
- Comfortable using phones, computers, and managing customer-facing interactions
Physical Demands:
- Sitting, standing, bending, and reaching as needed
- Frequent phone and in-person communication
- Reading paperwork and computer screens
Work Environment:
- Office-based with interaction across departments and customers
- Reasonable accommodations will be made for individuals with disabilities
Benefits:
- $2,000 Sign-On Bonus
- Paid Sick Leave, Vacation, and Holidays
- 100% Company-paid Medical Insurance (for employee and family)
- Dental and Vision coverage
- 401(k)/Roth retirement plans with company match
- Quarterly and Annual Bonus programs
- Company Stock awarded to associates after 5 years of service
Join Us:
Arnold Machinery is proud to be an Equal Opportunity Employer. We value dedication, integrity, and teamwork—and we reward it.
Note: This job description is not intended to be all-inclusive. Other duties may be assigned as needed to meet the goals of the company.
Qualifications
