Job Details
Job Location: CE Las Vegas - LAS VEGAS, NV
Position Type: Full Time
Education Level: High School Degree or GED
Salary Range: Undisclosed
Travel Percentage: Negligible
Job Shift: Day
Description
Job Title: Product Support Sales Representative (CE)
Sign-On Bonus: $2,000
Position Overview:
Join Arnold Machinery, where our commitment to customer satisfaction is paramount. As part of our exceptional machinery support team in the western U.S., you will receive the training and support necessary to thrive in a rewarding career. We are looking for a dedicated Product Support Sales Representative to drive sales opportunities for parts, labor, and equipment while helping our customers enhance operational efficiency.
Job Summary:
In this role, you will collaborate with customers to identify sales opportunities, improve their operations, and maintain effective communication with our Construction Division to ensure optimal equipment performance.
Essential Duties and Responsibilities:
- Customer Liaison: Serve as the primary contact for customers, facilitating communication between them and the Parts and Service Departments.
- Sales Promotion: Boost customer satisfaction through effective sales of labor and parts.
- Job Management: Assist with writing, monitoring, and closing job orders in coordination with the Service Department.
- Customer Introductions: Accompany machine sales representatives during deliveries to introduce Product Support programs.
- Business Development: Conduct cold calls to potential new customers for Volvo and non-Volvo service work.
- OEM Promotion: Promote OEM parts, filters, fluids, and hoses to existing and prospective customers.
- Communication Management: Maintain clear communication with customers regarding work status.
- Approval Oversight: Ensure accurate approvals, estimates, and quotes with promised completion dates.
- Schedule Coordination: Review daily work schedules, discussing priorities and parts deliveries with the Service Department.
- Work Order Management: Manage work orders exceeding estimates, ensuring proper communication.
- Reporting: Compile data for reports and special projects as needed.
Knowledge, Skills, and Abilities:
- Communication Skills: Strong written, verbal, and interpersonal communication.
- Technical Skills: Proficient in computer usage and software applications.
- Sales Skills: Ability to learn and apply performance management, negotiation, and problem-solving skills.
- Stress Management: Maintain a positive attitude under pressure.
- Organizational Skills: Strong planning and prioritization abilities, focused on detail.
- Industry Knowledge: Understanding of repair requirements and inventory lines.
- Training Ability: Capacity to train self and staff.
- Marketing Skills: Eagerness to learn about marketing and new business acquisition.
- Time Management: Efficiently maximize customer interaction time.
Physical Demands and Working Conditions:
- Ability to sit for extended periods and perform tasks requiring mobility, such as climbing equipment.
- Effective communication abilities, including hearing and verbal skills.
Education and Experience:
- Experience: Prior experience with construction machinery and mechanical knowledge.
- Skills: Proficient with computers and customer service.
- Education: High School Diploma or equivalent; related experience may substitute formal education.
Equal Opportunity Employer:
Arnold Machinery is an equal opportunity, affirmative action, and right-to-work employer, committed to accommodating disabilities as necessary.
Benefits:
- Paid Sick Leave, Vacation, and Holidays
- 100% Medical Premiums for associates and families
- Dental and Vision Plans
- 401(k)/Roth with company match
- Quarterly and Yearly Bonus Programs
- Company Stock for associates with 5+ years of service
Note: This job description is not all-inclusive. Employees may be required to perform other related duties as needed.
Qualifications
