Carter Machinery began in 1928, and we operate over 30 locations across Virginia, West Virginia, Maryland, Delaware and Washington D.C., selling, renting, and supporting Cat® equipment, engines, and electric power systems. Our commitment to parts availability, a diverse rental fleet, and expert service positions us as one of Caterpillar’s leading dealers in North America.
We are hiring a Parts Supervisor for Felton, Delaware. The Parts Supervisor is responsible for direct supervision of the branch parts warehouse operations, including parts counter sales and transportation. Will serve as a team leader ensuring successful warehouse operation and meeting customer’s needs at the highest level.
Minimum Requirements:
- Previous parts management experience, preferably in heavy construction equipment, truck or agriculture dealerships.
- High School diploma or GED. College degree preferred.
- Plan and direct activities related to in-store sales and warehouse areas. Ensure operation in an efficient and effective manner.
- Maintain adequate number of employees to achieve budget and meet growth requirements.
- Administer training for in-store sales personnel through literature, product support updates, and training sessions.
- Ensure personnel have on-going training and development programs.
- Assist in the preparation and submission of the annual budget. Review the budget and controls on a monthly basis.
- Manage in-store sales to ensure parts orders are accepted and processed accurately and timely. Ensure personnel actively participate in promotions.
- Acknowledge customer requests and complaints promptly and address them efficiently to ensure a quick resolution.
- Work in coordination with team to achieve Continuous Improvement goals and objectives.
- Perform other duties as assigned.
Skills Required:
- Thorough knowledge of equipment parts and components.
- Strong mechanical aptitude.
- Requires ability to evaluate facts and maintain good judgment when making decisions.
- Must be able to work in a fast-paced environment with demonstrated ability to coordinate multiple competing tasks and demands. Requires strong organizational skills.
- Must be proficient in the use of Microsoft Office products.
- Strong written and verbal communication skills.
- Must be able to interact effectively with all levels of the organization.
- Frequent travel may be required – overnight or out town via car or airplane.
- Promote a positive customer experience.
- Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.
Competitive Compensation and Benefits:
- Health, dental and vision insurance.
- Paid time off.
- 401(k).
- Life and disability insurance.
- In-house training instructors/programs.
- Tuition reimbursement.
- Employee referral bonus program.
- Employee discounts.
Physical requirements must be met, and while performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand, walk, and use hands to finger, handle, or feel and reach with hands and arms. Employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.
Carter Machinery is a drug-free workplace.
