The Product Link Coordinator is responsible for the overall on-boarding process from customer contact to HOLT's equipment monitoring systems to include Product Link and Vision Link. This position's primary duties include the on-line activation of equipment, maintaining the Vision Link subscriptions, and the department's database. In addition, this role will provide administratively and Help Desk support.
- KRA's (Key Responsibility Areas):
- Coordinate and process the onboarding of customers' equipment using; Universal Customer Identification Tool (UCID), Dealer Maintenance Tool (DMT), Equipment Data (ED), Vision LinkI Store, and Vision Link Application.
- Prepare and maintain quotes, installation schedules, coding of invoices, and customer invoicing.
- Review, maintain and process the Customer Fleet, Trimble bill, PL unit, and PL Labor review process.
- Maintain the Access database weekly, reconciliation of all transactions, Rental Fleet group, Tier 4 group, and ACM group
- Provide notifications of equipment activations and subscription expiration
- Provide Help desk support for both internal and external customers
