Job Summary:
The Warranty Claims Specialist I is responsible for reviewing warranty, policy work orders, and the processing of warranty claims to CAT and Non-CAT original equipment manufacturers (OEMs). The incumbent will manage daily tasks in an efficient and effective manner, to assure maximum financial recovery is received to offset warranty spend. Entry-level position – Generally processes 1200 claims, averaging 100 a month dependent on workorder load and/or complexity including an 80% recovery minimum. Relies on instructions and pre-established guidelines to perform the functions of the job; works under immediate supervision.
Essential Functions:
- Verifies product warranty coverage information.
- Processes warranty claims, remittance, and variances as they pertain to OEM-specific requirements for type of product.
- Organizes, notates, and submits warranty claims to maximize warranty recovery.
- Reviews, corrects, and submits pending, returned and/or, rejected claims properly.
- Provide support to Service Managers/Supervisors with Warranty related issues and questions.
- Administers the Product Improvement (PIP), Product Support (PSP), and Field Campaign Claims.
- Coordinates PIP completion in support of Technical Services department technicians.
- Reviews work orders to ensure that all required information is present and additional supporting details or documentation is present for maximum financial recovery.
- Advises operating department managers, supervisors, and service technicians on warranty philosophy, policy, process, and coverage information.
- Maintains departmental and individual goals/metrics established by management.
- Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
- Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
- Performs other duties assigned.
Knowledge, Skills, and Abilities:
- General knowledge of principles, practices, and methods of warranty administration as it applies to individual equipment and part manufacturers.
- Working technical knowledge with OEM products.
- Working knowledge of DBS, Claimsi, and Simsi.
- Knowledge of DBS platform functionality to include navigating work orders, warranty claim segments, revenue segments, opening and closing work orders, and proper claim coding/coverage application.
- Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations.
- Proficient with MS Office products, e.g., Word, Excel, Outlook, etc.
- Demonstrated skills in a metrics-driven, collaborative team-oriented work environment.
- Understands the implications of new information in both current and future state and its application to problem-solving and decision-making.
- Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Interpersonal and communication skills, both written and verbal
- Customer service skills with an ability to solicit and receive feedback, respond promptly to requests, and meet commitments.
Education and Experience:
- A minimum of one year of work-related skill, knowledge, or experience is preferred.
- High school diploma or equivalent required.
Travel:
- Limited travel may be required.
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