Job Summary: The On-Highway Truck Regional Service Manager is responsible for achieving the machine service region's long-term strategic plan in alignment with the company's vision, values and mission. This position is responsible for evaluating, allocating, and directing all human, physical and financial resources for assigned region.
The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.
Essential Functions:
- Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
- Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models and processes to ensure alignment with our Vision, Values, and Mission
- Develops, implements, and monitors the department's long term strategic plan
- Provides visionary and inspirational leadership by collaborative team building while developing the service force staff using values based decision making skills
- Oversees daily operations that manage capital resources and balance stakeholder needs
- Collaborates with all stakeholder groups in the On-Highway Team, to practice on-going, self-development initiatives
- Aligns daily business practices consistently and effectively with the company’s core values mission and vision
- Manages the financial and physical resources (inventories and other assets) of the assigned regions in order to meet the balanced needs of all stakeholder groups.
- Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
- Requires regular and punctual employee attendance
- Performs other duties as assigned
Knowledge, Skills, and Abilities:
- Exceptional customer service and relationship building skills; customer retention
- Direct, coach and lead Service Team to increase On-Highway Truck Division revenues through the use of the tools, techniques and market information
- Excellent oral and written communication skill to include formal presentation skills before small and large groups
- Knowledge of Microsoft Office products; Excel, Outlook, Word, etc.
- Knowledge of business accounting principles, budget preparation, and strong business acumen
- Exceptional organizational, time management, and multi-tasking skills
- Strong technical aptitude and understanding of On-Highway Truck Division products and equipment
- Ability to work with all levels of personnel within the organization
Education and Experience:
- High school diploma or equivalent required, Bachelor’s degree in related field preferred
- Minimum of 10 years job-related experience required
Supervisory Responsibilities:
- This position directs and manages the On-Highway Truck Division Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Travel:
- 30% to include possible overnight
Physical Requirements:
- This role frequently communicates with others, must be able to exchange accurate information in these situations
- This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
- Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
- Safety training required
Work Environment:
- This job is generally performed in a professional office environment
- Occasionally works outdoors and may be exposed to weather extremes conditions that include inclement weather, heat, cold, and humidity
- Noise level may be loud at times
- Exposure to small quantities of chemicals, steam, high-pressure water, and high speed rotating equipment
- On occasion time spent in confined spaces and high places.
- Frequently works at fast pace with unscheduled interruptions
Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
