As Sonsray Fleet Services continues to grow, our Thermo King dealership in Las Vegas, NV is hiring an experienced Service Advisor.
Essential Job and Responsibilities:
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor; calculate customer's payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into the service database system.
- Maintains a job board and helps in the delegation of work to technicians.
- Maintains customer confidence by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
- Maintains unit records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications and taking online factory courses.
- Enhances organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- These are ideas and areas we have needed improvement.
- Perform miscellaneous-related duties as required and assigned by the manager.
Requirements:
- Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving.
- Automotive or Heavy Diesel dealership experience is highly desired.
- Basic mechanical knowledge is a plus.
- Bilingual Spanish is a plus.
- Self-starter who is able to work with minimum supervision.
- Able to accomplish monthly service goals and deadlines.
- Excellent customer service skills are needed with a proven ability to handle customer updates, concerns, demands, and objections while always maintaining professional and good composure in the workplace.
Benefits Include:
- Medical
- Dental
- Vision
- Life Insurance/AD&D coverage
- Voluntary LTD & Aflac
- 401K Matching
- Paid Vacation, Sick, and Holiday.
- Uniforms Provided
- Birthday Perks