Job Summary: Diagnoses and repairs customer complaints of On-Highway Trucks, Trailers, and related equipment.
The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.
Essential Functions:
- Troubleshoots and diagnoses equipment malfunctions and failures
- Performs major engine repairs and related equipment repairs
- Provides high quality control/assurance inspections of completed tasks
- Prepares required documentation needed to complete repair orders
- Performs Failure Analysis of failed engine components
- Maintains appearance and operation of truck to ensure productivity and professional representation
- Accurately completes and files documentation necessary to justify billing
- Responsible for training and development of all new and existing team members
- Maintains a P Factor of greater than 110%
- Maintains less than .25% rework for years total sales
- Desires to challenge self with an abundance mindset to achieve highest levels of performance and quality
- Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
- Requires regular and punctual employee attendance
- Performs other duties as assigned
Knowledge, Skills, and Abilities:
- General knowledge of equipment and tools, including their designs, uses, repair, and maintenance
- Knowledge and proficiency with current computer software, related hardware, and On-Highway Truck electronic systems
- Operation and control skills of equipment or systems
- Ability to work independently and as part of a team
- Ability to operate a conventional forklift
- Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repairs and jobs
- Ability to operate an On-Highway Truck on public roads
- Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
Education and Experience:
- High school diploma or equivalent preferred
- 15 or more years or work related experience required
- CDL – Class A or B required
- ASE – Master Medium/Heavy Truck Certification required
- Conventional forklift license required
Supervisory Responsibilities:
Travel:
- Limited travel or overnight stays
- Travel to other stores that require help during times of heavy workloads may be expected
- Travel to customer locations may be expected
- Valid driver’s license and acceptable driving record
Additional Requirements:
- Must own and maintain the necessary tools to efficiently perform the job
Physical Requirements:
- Significant amount of time spent standing
- Constant movement and use of hands, this position requires good manual dexterity
- Communication with customers and constant communication with co-workers
- Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
- Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
- Be able to maneuver safely and work underneath equipment
- Lifts and moves materials and equipment up to 50 lbs.
- Occasional kneeling, crouching, stooping, crawling, reaching, and balancing
- Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
Work Environment:
- Regularly works indoors around moving mechanical parts
- May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
- Frequently works in an enclosed vehicle or equipment
- Requires wearing common protective or safety equipment
- Exposure to high noise levels
- Works in extremely bright or inadequate lighting
- Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment
- Exposure to minor burns, cuts, bites, or stings
Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
