Find Your Career With LiftOne
We’re a family-owned company under our fourth generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed.
LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country’s supply chain and enabling critical goods to be delivered to homes and businesses. We’re a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last.
We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees.
Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with LiftOne.
Summary
As the Director, Training and Development, you will report to the Vice President, Safety & Training for LiftOne. You’ll partner with business leaders, HR and other key stakeholders to design, develop and deploy strategies and tactics to address critical organizational and talent needs of our most important asset – our technicians. You will be responsible for leading the development and execution of technical training, sales training for account managers, and our external customer training team.
Essential Functions
- Oversees effective systems and processes targeted at developing LiftOne’s workforce so that Technicians receive required training and skill advancement to enhance employees’ learning, development, growth, productivity, and retention.
- Assesses the organization’s training and development resources, structure, and programs and build the team (internal and external resources) to create the talent for the businesses short and long-term needs (technician focus).
- Expands training through design and delivery of high-quality learning solutions (Instructor-led, Virtual, E-learning & Blended learning) that address technical development needs in the business, including onboarding.
- Leads and implements sales training so that account managers receive training and skill advancement to support sales enablement and growth.
- Responsible for revenue generating customer training relating to material handling operators certification per OSHA/ANSI standards, where applicable.
- Works closely with hiring managers to help identify and develop the pipeline of talent to support the business’s growing technical and sales needs.
- Supports technicians with equipment and component related technical issues as well as tracking and trending as a demand signal for additional training solutions.
- Partner with business leaders to ensure training and development outcomes align with business performance indicators.
- Maintains knowledge and understanding of LiftOne’s business and anticipates future learning and development needs based on business realities and organizational shifts, making and implementing recommendations for changes needed.
- Builds and fosters relationships with Hyster/Yale and other OEM vendors while incorporating their inputs into learning solutions, as appropriate.
- Evaluate existing learning solutions for efficiency, effectiveness, and/or for potential leverage and broader usage.
- Identify and implement program improvements, tools and technology to enhance processes for learning execution.
- Assess and define parameters for delivering and measuring learning; continually review opportunities for improvement and establish metrics for success.
- Stay abreast of new trends and tools in learning and development and how to incorporate best practices into LiftOne learning programs.
- Other duties as assigned.
Supervisory Responsibilities
This job has supervisory responsibilities over the several training teams.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.
Education and/or Experience
- Bachelor’s degree in Business, Organizational Development or related field preferred.
- Minimum 5 years’ experience in a learning function managing the design, development implementation and assessment of technical learning and development programs.
- Knowledge of the application, operation, repair and function of mechanical systems and equipment preferred.
- Knowledge of sales methods and sales enablement, and/or experience leading sales enablement teams or training.
- At least 3+ years in a leadership role managing direct reports.
- Able to support some travel to locations across the Southeast therefore a current valid driver’s license must be always maintained.
- Excellent verbal, written, storytelling and interpersonal communication, and presentation skills, including comprehension, effective listening, and negotiating skills.
- Functional expertise in assessment, evaluation, and training needs analysis, organization systems, and internal consulting.
- Knowledgeable in Technical and Adult Learning Theory; conducts trend research for best practices.
- Strong negotiation skills and project management experience.
- Skilled at making clear and persuasive presentations. Builds credibility quickly with all levels of the organization.
- Ability to work in and manage ambiguity, deal with issues or problems, work independently, drive for results and stay focused to accomplish objectives with a sense of urgency.
- Ability to think strategically and systemically.
- Ability to be flexible, creative and can grasp complex concepts and execute ideas.
- Thorough technical understanding of skill sets by industry.
- Must be able to meet all safety requirements for applicable safety policies and use of all required safety equipment.
- Experience in customer-centric organizations with the ability to work with a range of stakeholders.
Computer Skills
- Must have a substantive command of technology, MS Office required (Word, Excel, Outlook and PowerPoint), e-learning design platforms and learning new technologies.
- Experience with Talent Management (Performance Management and Succession Planning) software systems to enhance employee and company performance.
Workplace Requirements
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.
We are an Equal Opportunity Employer
We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.
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