The Product Support Undercarriage Specialist is responsible for representing the undercarriage management concept and undercarriage sales in a defined geographic territory. This position works with the Product Support sales team, Major Account Representatives, and Service Departments in order to strategically grow the undercarriage business with special projects, recommendations, and opportunity analysis. This position also monitors customer’s equipment undercarriage wear and
coordinates repairs at HOLT CAT support facilities and in the field.
The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrated alignment with the company's mission and core business values; 2) Collaboration with key internal/external resources and 3) Ongoing self-development.
Essential Functions:
- Measures, assesses and coordinates undercarriage repairs for a fleet of equipment at multiple locations
- Monitors, inspects and evaluates customer’s undercarriage conditions in order to forecast repairs
- Coordinates repair schedules with internal and external customers
- Creates undercarriage quotes for inspected machines and presents them to internal and external customers
- Creates inspection reports and other documentation as necessary
- Works as a member of a team to provide Undercarriage Wear Management
- Provides services that satisfy customer needs and achieves departmental goals
Requirements:
- Extensive knowledge of CAT equipment, specifically CAT Undercarriage, including their designs, repair, and maintenance
- Knowledge and proficiency with current computer software and related hardware
- Ability to operate hand tools and CAT Wear Management System (WMS) tools
- Excellent work habits, accuracy, attention to detail, and quality of work
- Excellent verbal and written communication skills
- Interpersonal skills sufficient to engage with customers, vendors, and peers in order to exchange information, motivate, influence and persuade
- Time management skills in order to develop plans for structuring self and other resources, and achievement of goals and work results to attain maximum productivity by establishing deadlines, milestones, tasks,
- Critical thinking and problem-solving skills to apply logic and reasoning to identify and prevention to problems the strengths and weaknesses of alternative solutions, conclusions, approaches,
- Ability to work independently and as part of a team
- Ability to be self-starting, self-motivated, and be a leader
- Ability to make precisely coordinated movements of the fingers of one or both hands in order to grasp, manipulate, or assemble varying size objects
Education and Experience
- Minimum - High school diploma or equivalent required
- 1-3 years CAT Equipment experience preferred
License and Certification:
- Must have a valid driver license
Travel:
- Travel may be required for this position
We also provide excellent benefits such as medical, dental, vision, 401K plan, life insurance, vacation, and holiday pay.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
- HOLT CAT (and related entities) is an Equal Opportunity and Affirmative Action employer. It is our practice to provide equal employment and advancement opportunities to all individuals. All employment decisions at HOLT CAT and related entities will be made on merit, qualifications, and abilities.
- It is the policy and commitment of HOLT CAT and related entities to ensure equal opportunity is provided in all employment opportunities and practices, regardless of race, color, religion, age, marital status, sex, sexual orientation, gender identity, genetic information, national origin, veteran status, disability, or any other characteristic protected by law. Please view Equal Employment Opportunity Posters provided by OFCCP on our website.
Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
