Job DetailsJob Location: New Braunfels, TX 78132Position Type: Full TimeJob purpose
Answer phones calls and emails for multiple territories and provide excellent customer service by assisting customers who have service requests. Open work orders and verify customer account and payment methods. Assist with all office processes resulting in the closing and invoicing of work orders daily. Verify that opened jobs have been scheduled and dispatched and follow up with customers to ensure customer’s expectations are met in a timely manner.
Duties and responsibilities
Answer customer requests for Field Service repairs and open work orders for dispatching a min. of 10-15 Field Service technicians Follow-up with customers and technicians to make sure WPI is providing a superior service Take calls for service from internal and external customers Generate Work Orders for dispatching of technicians Review/Invoice Work Orders upon job completion Designated timekeeper for respective branch Assist with all other office processes as directed by supervisor Perform other duties as assigned
QualificationsQualifications
Minimum of 4 year(s) previous experience preferred High School Diploma, G.E.D. or equivalent Prefer bilingual (English/Spanish) speaking and writing skills
Knowledge, Skills, and Abilities
Must have ability to build and maintain good client relationships Display strong written and oral communication skills Detail oriented, good problem-solving skills, strong organizational skills Highly motivated self-starter with ability to multitask and complete assignments within time constraints and deadlines
WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.
En Espanol
WPI es una institució n EEO/AA (igualdad de oportunidad/acció n afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientació n sexual, infomació n genética, identidad de género, o expresió n de género en los programas o actividades los cuales opera.
