DESCRIPTION:
Job Duties:
- Ensure internal and external customer satisfaction
- Have dedicated interaction with Division Management, PSSR, Inventory
Control, Information Technology, and Salesforce
- Assist in Monitoring and ensuring inventory levels
- Elevate Customer loyalty
- Safe equipment operation and working environment
- Assist management in efficient Contamination Control
- Monitor and maintain Parts equipment
- Provide guidance and discipline to guarantee stated process and policy
- Use established metrics to provide effective and consistent parts performance
to elevate Customer experience.
- Preference given for working knowledge of parts counter
process/maintenance of all parts-related reports and documentation including -
Daily count sheets, cash sales, backorder reports, stock transfers & receipting,
COD's, WMS, Cat Commercial accounting, informing customers of
backordered status, and accurate parts order entry
- This position is an integral step in Parts Department succession planning.
Requirements:
- Experience working in a parts department
- Knowledge of crushing & screening equipment or strong mechanical aptitude
- Experience with maintaining inventory control
- Supervisory experience or aptitude
- Ability to work independently, self starter and highly organized
- Ability to coach, mentor, and develop employees
- Excellent presentation, communication and customer satisfaction skills
- Excellent computer skills including, Microsoft word, Excel, DBSi, Anteres, CID
Web, OTV, and other web based parts applications
Regular Work Hours;
7 AM to 5 PM Monday Friday
Weekend and after hours support as warranted
