Carter Machinery Company, the authorized Caterpillar dealer for Virginia, West Virginia, Maryland, Delaware and Washington D.C., is hiring a Retail Merchandising Administrator. The Retail Merchandising Administrator will primarily support all in-store customer experiences, including all retail environments, product planograms, inventory control, and transactions. Responsibilities include supporting Customer Experience events, tours, and CX Leaders as needed; driving successful in-store customer experience, leveraging customer insights, data, and in-store observation to ensure scale and success. From online retail engagement, through front-room planograms and merchandising, this key Retail Experience leader will smooth processes and strategically optimize core retail touchpoints and systems/processes of a customer’s experience throughout their journey with Carter Machinery – then help create, manage, and maintain strategies and programs to ensure a secure, effortless, appreciated engagement for retail customers across all channels. Seeking candidates with a minimum of three years’ experience in customer service and/or retail sales/marketing strategy design and implementation/execution management, preferred. Bachelor’s degree in Marketing, Communications or related field, preferred.
Requirements for the Retail Merchandising Administrator position include:
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong merchandising skills (online & in-store).
- Demonstrated ability to work collaboratively with teams.
- Proficient with Microsoft Office Suite or related software.
- Must be able to work in a fast-paced environment with demonstrated ability to effectively prioritize workload and meet deadlines.
- Promote a positive customer experience.
- Excellent communication skills across internal and external Teams.
- Relentless customer advocacy and ability to scale and promote a positive customer experience.
- Promote a positive customer experience.
- Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.
Physical requirements must be met for the Retail Merchandising Administrator job, including regularly being required to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. Employee may occasionally move and rack 50 pounds or more of supplies. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.
Competitive Compensation and Benefits:
- Health, dental and vision insurance.
- Paid time off.
- 401(k), $0.75 to $1.25 match up to 6%.
- Life and disability insurance.
- In-house training instructors/programs.
- Tuition reimbursement.
- Employee referral bonus program.
- Discounts: cellular phone service, computers, tooling, cars and trucks.
Carter Machinery Co., Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.
Carter Machinery is a drug-free workplace.
