What do we do?
At Sonsray, we’re in the business of moving mountains. Sonsray supports the construction, transportation, and agriculture industries. We are the largest CASE Construction Equipment dealership on the West Coast. Sonsray provides comprehensive sales, as well as parts and service support, including rental and leasing programs for our CASE customers.
Why work here?
We offer a family-like environment, great benefits, competitive pay, and encourage individual growth while rewarding performance! Our Sonsray team is a growing dynamic company with over 600 employees and 35+ locations.
At Sonsray, we value our employees, their contributions, and most importantly, their ideas! We know that the key to moving mountains is teamwork.
A Day in the Life of a Service Writer:
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into E-Emphasys
Maintains a job board and helps in the delegation of work to technicians
Maintains customer confidence by explaining estimates and expected return of equipment; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns
Maintains unit records by recording problems and corrective actions planned
Construction Equipment or Heavy Diesel dealership experience is highly desired
Basic mechanical knowledge is a plus
Bilingual in Spanish is a plus
Excellent customer service skills are needed with a proven ability to handle customer updates, concerns, demands, and objections while always maintaining professional and good composure in the workplace
Compensation: $18.00 - $24.00 / hr. DOE
Medical, Dental, and Vision Insurance
Life Insurance/AD&D coverage
Voluntary LTD & Aflac
Paid Vacation, Sick, and Holiday
Boot Allowance Program