Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, an equal opportunity employer, is looking for a highly motivated self-starter to join our growing team of established and successful Service professionals. This opening will be based out of our Murrysville Main Shop.

Our current open Service Supervisor position is a great opportunity for a great career with a 75-year-old, family-owned company. Cleveland Brothers represents some of the most quality built and recognizable brands in our industry.

We offer multiple levels of training and understanding of the products and services we offer our clients. Helping the perfect candidate to achieve their goals both professionally and personally.

Our ideal candidate would be a great self-starter, someone with a drive to win in both a solo and team environment. A positive attitude coupled with a genuine desire to assist customers is required.

Cleveland Brothers compensation and benefits packages are one of the best in the industry. We offer advancement possibilities as well as a safe and fun place to work and grow in an industry that is both cutting edge and rewarding to work in.

DESCRIPTION:

In accordance with management directives this position directs the activities of the Main Shop Service Department, as well as the non-bargaining and bargaining employees, in the performance of shop repairs and parts on equipment to ensure that the company provides the customer with the most efficient and cost effective product line support possible.

This position mandates that the employee be able to perform all of the following functions:

- Supervise and develop the personnel of the department

- Receive and respond to customer requests or inquiries on equipment repairs

- Assist in determination of needed repairs and the timing of repairs

- Research information from literature and computer based sources

- Assign and schedule equipment and personnel to shop repairs

- Other functions as assigned by necessity

This position may perform any combination of the following duties:

- Assess employee performance and provide guidance or recommend training needed to reach and maintain acceptable performance level

- Foster good union/management relations

- Decide upon and administer employee discipline as required

- Receive calls from customers on a daily basis concerning the price and schedule for machine repair or service, technical information, recognition of warranty contracts, equipment transportation needs, and other issues

- Discuss complex repair diagnoses or procedures with Technical Communicators or other personnel within the company or with the manufacturer

- Address equipment down time concerns through scheduling repairs at times most convenient to the customer and the repair shop

- Utilize mainframe, personal computers, as well as literature sources such as pricing manuals, service manuals, parts books, service warranty guides, etc, to find information on invoices, work orders, parts availability, repair procedures, flat rate pricing, machine repair history, components under warranty coverage, and other similar information

- Devise work schedules for repairs to be performed in the repair shop which utilize available mechanics and service vehicles in the most cost efficient manner while taking into consideration parts availability and delivery schedules

- Examine work orders, requisitions, service reports, claim forms, bills of lading, etc, for accuracy and by request of other departments, personnel or the customer; draft budget recommendations

- Perform other work related duties as assigned

Degrees or Other Special Requirements:

- Comprehensive knowledge of mechanical repair procedures and their application to equipment repair

- Thorough understanding of Company/contract practices and policies in relation to the direction of the work force

- Significant talent in the direction and scheduling of persons under a collective bargaining agreement, as well as those who supervise and support them, to achieve the highest possible degree of productivity

- Considerable written and verbal communication skills for the conveyance of instructions

- Working skills in computer applications in a Windows based environment to provide for continual improvement of department efficiency

- Provide superior customer service and product support through management of all aspects of the service department

- Responsible for developing and managing relationships with customers, employees, salesmen and various departments within Cleveland Brothers.

Proven success in managing and developing staff. Superior interpersonal and relationship building skills. Precise documentation, organized, and detail oriented. Ability to manage day to day operations. Strong verbal and written communication skills. Intermediate computer skills. Proficiency with MS office software. Responsible for growing and continuing to improve efficiency.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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