Company Overview

Sonsray Inc. is a privately-owned and operated company. From the borders of Mexico to Canada we cover, Arizona, California, Nevada, Oregon, Washington, New York, and New Jersey making us the largest CASE CNH Construction and Agricultural Equipment Dealership and Thermo King transport refrigeration & temperature control equipment dealership on the West Coast. Our Sonsray team is a growing dynamic company with over 600 employees and 30 plus combined locations for new & used equipment sales, genuine parts, factory authorized warranty repair, fleet maintenance, and rentals that offer a unique environment fostering individual growth and rewards performance. Sonsray, Inc. features factory training technician programs, and state-of-the-art shops equipped with modern diagnostic tools providing our staff with proper technology and training for their day-to-day business operations.

As we continue to grow, our CASE Dealership is seeking an experienced Service Writer to join our dynamic organization and help us grow our market in San Leandro, CA.

Essential Job and Responsibilities:

Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into E-Emphasys
Maintains a job board and helps in the delegation of work to technicians
Maintains customer confidence by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns
Maintains unit records by recording problems and corrective actions planned
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications and taking online factory courses
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
These are ideas and areas we have needed improvement
Performs other functions or duties as directed by management in line with the objectives of the dealership

Requirements:

Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving
Automotive, Agricultural, or Heavy Diesel dealership experience is highly desired
Basic mechanical knowledge is a plus
Bilingual in Spanish is a plus
Self-starter who is able to work with minimum supervision
Able to accomplish monthly service goals and deadlines
Excellent customer service skills are needed with a proven ability to handle customer updates, concerns, demands, and objections while always maintaining professional and good composure in the workplace

Benefits Include:

Medical
Dental
Vision
Life Insurance/AD&D coverage
Voluntary LTD & Aflac
401K Matching
Paid Vacation, Sick, and Holiday.
Uniforms Provided
Birthday Perks

All Jobs:

Service Writer