Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Equipment Registration and Support Coordinator. The Equipment Registration and Support Coordinator is ultimately responsible for the registration/deregistration of all machines to include customer machines, rental machines, generators. Carter owned equipment and Trimble products. The Equipment Registration and Support Coordinator will use state of the art support systems and proven processes to create a customer experience that is unmatched in the construction industry. Seeking candidates with customer service experience required. Requires a high school diploma or equivalent. Some College or college degrees are a plus.

Requirements for the Equipment Registration and Support Coordinator position include:

General understanding of machine subscription process.
Proficient with Microsoft Office Suite and related software.
Willingness to learn and adapt to new technologies and software.
Must possess ability to process large volumes of data.
Must be able to work independently.
Must be able to manage multiple open cases at one time and prioritize workload effectively.
Effectively communicate with customers.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Must be able to function well in a high volume and fast paced environment.
Must be willing to travel as needed, including overnight stays.
Promotes a positive customer experience.
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Physical requirements must be met for the Equipment Registration and Support Coordinator job, including regularly being required to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. Employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.

Competitive Compensation and Benefits:

Health, dental and vision insurance.
Paid time off.
401(k), $0.75 to $1.25 match up to 6%.
Life and disability insurance.
In-house training instructors/programs.
Tuition reimbursement.
Employee referral bonus program.
Discounts: cellular phone service, computers, tooling, cars and trucks.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug-free workplace.

Service Administration

EQUIPMENT REGISTRATION AND SUPPORT COORDINATOR