Job Details

Description

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Customer Onboarding Coordinator. The Customer Onboarding Coordinator works closely with all aspects of the Carter Machinery team, such as Sales, Onboarding Team, Technology/Client Services, etc., to assist customers in launching their telematics and equipment management projects. Responsibilities include collecting information from the client, scheduling client calls, and walking through the onboarding checklist to ensure that each step of the process is completed in the appropriate timeframe. In addition, the individual in this role will support the Technology/Client Services Team with incoming customer requests. Seeking candidates with a minimum of two years Telematics User Interface experience. Previous Customer User Interface remote training experience a plus. Associates degree or higher a plus.

Requirements for the Customer Onboarding Coordinator position include:

Understanding of customer onboarding process.
Must be able to understand the goals and objectives of customers and translate those needs appropriately through the onboarding process.
Proficient with Microsoft Office Suite and related software.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Exceptional interpersonal, communication and relationship building skills with the ability to be assertive, diplomatic, and tactful with a diverse population group.
Demonstrated ability to work independently and in a team in a fast-paced and changing work environment with quick turnaround.
Must possess ability to exercise professional judgment in analyzing and resolving customer issues.
Must be able to function well in a high-paced and at times stressful environment.
Must be willing to travel as needed, including overnight stays.
Promote a positive customer experience.
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Physical requirements must be met for the Customer Onboarding Coordinator job, including the ability sit or stand for prolonged periods of time. Able to lift, carry and maneuver items up to 10 pounds in weight. This job description is not intended to be all-inclusive. Additional duties may be assigned.

Competitive Compensation and Benefits:

Health, dental and vision insurance.
Paid time off.
401(k), $0.75 to $1.25 match up to 6%.
Life and disability insurance.
In-house training instructors/programs.
Tuition reimbursement.
Employee referral bonus program.
Discounts: cellular phone service, computers, tooling, cars and trucks.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug-free workplace.

Qualifications

Behaviors

Preferred

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Functional Expert: Considered a thought leader on a subject

Motivations

Preferred

Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

Self-Starter: Inspired to perform without outside help

Experience

Preferred

1-3 years: User Interface Training and/or Telematics UI experience.

Full-time Service Administration jobs:

CUSTOMER ONBOARDING COORDINATOR

CUSTOMER ONBOARDING COORDINATOR